Clearwell Keeps Scaling Its Product and Payroll For Doubled Enterprise...
Clearwell Keeps Scaling Its Product and Payroll For Doubled Enterprise Customer Growth Clearwell Systems leapfrogged its competitors in recent years by creating a whole new market opportunity with its...
View ArticleThoughts on Gartner’s Magic Quadrant Report: Customer Service as a...
Thoughts on Gartner’s Magic Quadrant Report: Customer Service as a Differentiator By now we have all read Gartner’s Magic Quadrant for E-Discovery Software report and I’m guessing we all agree with...
View ArticleLawsuit – Are Twitter Followers a Protectable Customer List? – Electronic...
Lawsuit – Are Twitter Followers a Protectable Customer List? Phonedog.com sued a former employee for theft of their customer list when his 17,000 Twitter followers went to his new Twitter name after he...
View ArticleEliminating Paper from Processes Improves Customer Response Times by 300% –...
Eliminating Paper from Processes Improves Customer Response Times by 300% Today we released a new industry watch research paper, titled “The Paper Free Office – Dream or Reality.” The research finds...
View ArticleMy #AIIM12 keynote on Employee and Customer Engagement – Voice version too –...
My #AIIM12 keynote on Employee and Customer Engagement – Voice version too Here's a link to the slides for my keynote at the AIIM Conference. And for those who couldn't attend, here's a voice anotated...
View ArticleMobile Capture – It’s all About the Customer — Guest Post by Bruce Orcutt...
Mobile Capture – It’s all About the Customer — Guest Post by Bruce Orcutt from Kofax [This is a guest post by Bruce Orcutt, from Kofax. Bruce is Senior Director of Product Marketing, and leads the...
View Article5 New Rules of Customer Engagement – #gd13 – Electronic Discovery
5 New Rules of Customer Engagement – #gd13 Delivered at Kodak Alaris Global Directions conference. Presentation references 2 new AIIM research studies on Intelligent Information and SharePoint 2013,...
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